The Original Chesterfield Guarantee

"For all items that you buy from us, the legal guarantee applies. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it. The guarantees below are additional guarantees and do not affect the legal guarantee. "

Chesterfield.com is a reliable and honest Chesterfield provider that has its guarantee system in order for its customers. Chesterfield.com is also the proud owner of a Homeshopping store guarantee and is also CBW-recognized (Central Housing Association). For Belgium, Chesterfield.com is affiliated with the recognized national professional association NAVEM and for Germany at Trusted Shops and also at Ecommerce Europe. By meeting the strict requirements of these associations you can be sure that the guarantee that you receive on your entire furniture is substantiated. On this page, you can read exactly at which points we excel in terms of reliability.

This is your assurance for a secure purchase at Chesterfield.com.

Platinum Plus Guarantee from Chesterfield.com and the brand The Chesterfield Brand

The construction and frame of seating furniture is the foundation and this should of course be sturdy. Chesterfield.com provides a warranty on this part, which depends on the collection choice.

The guarantee periods per Collection on the Frame:

Basic collection - 5 year warranty on the Frame
Classic collection - 12 year warranty on the Frame
Royal collection - 20 year warranty on the Frame

With the guarantee period on the frame of 5 years or longer, only the costs of the material and transport are for the account of the customer.

Our Chesterfield furniture is made from only the best materials. Our construction and frame consists of solid tropical hardwood or beechwood, this material is one of the strongest types of wood.

In addition to the use of top quality material, craftsmanship also plays an important role.

To guarantee this, the furniture is only manufactured by trained professionals who specialize in this profession. Furthermore, all our products receive thorough quality control before completion. We are only satisfied if you are also satisfied and therefore give you a top guarantee on the frame and construction with conviction.

The Original Chesterfield Leather Care guarantee on the Leather!

The leather and cushion fillings are also fully covered by the warranty. This starts on the date of delivery. Here too, only the best leather quality is used. Standard use is made of 100% full cowhide leather which is available in any desired color.
Chesterfield.com has its own production in England, Europe and elsewere with trained professionals who specialize in this profession.

The guarantee periods per Collection on Leather / Soft Leather:

Basic collection - 3 year warranty on the Leather
Classic collection - 5 year warranty on the Leather and Soft leather
Royal collection - 5 year warranty on the Leather

We call the leather guarantee of Chesterfield.com Leather Care, which gives an extensive guarantee against stains and calamities. When you purchase, you will receive Leather Care Bio cream for a year of maintenance free of charge.

After the first year you need to order Bio cream (which is available from us) annually in order to be able to use the aforementioned warranty conditions.

Soft leather, Fabrics and “Harris Tweed” furniture do not need to be treated with Bio cream to be eligible for the warranty.

The guarantee periods per Collection on Fabric and Harris Tweed

Basic collection - No Fabric Available
Classic collection - 2 year warranty on fabric
Royal collection - 3 year warranty on Harris Tweed

The above-mentioned guarantees on frame and leather, soft leather, fabric and Harris Tweed only apply to furniture used for private use. Business use (catering, shops, waiting rooms, entertainment centers, etc.) is excluded from this guarantee.

By defects on the cover we mean defects that are not considered a natural feature. Leather is a natural product and can show scars on the skin, this is also a characteristic of 100% full leather!

Furthermore, the furniture must always be used and maintained in a normal way.

This is your assurance for a secure purchase at Chesterfield.com.